Client: Connexions Manchester
Project: Usability Testing
Connexions exist to assist young persons by providing guidance on issues that are relevant and paramount to their personal development. Through provided personal advisors, Connexions endeavours to provide guidance on a number of issues ranging from education, careers, money, drugs, health and relationships.
A usability evaluation of the Connexions Manchester Web site was conducted and facilitated by Portfolio to obtain data regarding end-user perceptions of the Connexions Manchester Web site and to determine the extent to which the Web site supports the end-user goals and expectations. One-on-one interaction was the employed testing approach to directly measure the ease of user interaction with the Web site design and proposition, colour usage, intuitiveness of the navigation and terminology and to investigate the match between the user’s expectations with the site’s functionality.
To surmise the findings of the testing process, Portfolio authored a conclusive results report and DVD, highlighting the experiences and responses from audience members. Both the written report and DVD focused on critical responses and areas of concern or success from audience members, providing a measurable and actionable gauge for the continued development of the web site as narrated by Connexions most valuable asset, its end users.
